Thank you for choosing WeCareMD as your healthcare provider. Please familiarize yourself with the following Clinic Policies.

After Hours Emergency Calls
In the event of a life threatening emergency call 911 immediately or visit your nearest Emergency Room. Please reserve after-hours and weekend calls for non-life threatening emergency situations, and allow routine concerns and questions to be addressed during normal clinic hours. Should you need assistance after-hours please call (770) 943-7808, and our answering service will page the WeCareMD Board Certified Provider on-call. If you do not receive a return call within 20 minutes, please contact us again.


Appointments
Existing patients may request appointments online through our Patient Portal or by calling the office during normal clinic hours. Please arrive 15 minutes before your scheduled appointment. If you arrive late, your appointment may need to be rescheduled.


Appointment No-Show Policy
It is our policy that 24 hours notice is required for cancellation. Failure to provide 24 hour prior notice of your cancellation will result in a $25.00 no-show charge for regular appointments and $50 for annual physical appointments. Three (3) no-shows will result in termination of care at WeCareMD. New patients should arrive 30 minutes prior to their scheduled appointment, and bring an Insurance Card, Drivers License or Passport and all medications. We require all new patients to complete the New Patient Forms in advance and bring them to their first visit.

Clinic Hours
WeCareMD is currently accepting new patients. Our normal clinic hours are listed below for your convenience.


Monday8:00 a.m. - 5:00 p.m.
Tuesday 8:00 a.m. - 6:00 p.m.
Wednesday8:00 a.m. - 6:00 p.m.
Thursday9:00 a.m. - 6:00 p.m.
Friday 8:00 a.m. - 4:00 p.m.
SaturdayClosed
SundayClosed


Payment
All co-pays, deductibles and self-pay fees are due at check in. Payment may be submitted in the form of cash, check, money order or credit card (Visa, MasterCard, Discover or AMEX). We accept most major medical Insurance plans.

Billing
All billing is done in house by our experienced billing team. We will be more than happy to answer your billing questions or concerns during normal business hours.

Prescription Policies
The fastest way to request prescription refills is through our secure Patient Portal. You can also call our office at 770-943-7808 during regular clinic hours. Request your refills in a timely manner to ensure your prescription is refilled prior to running out. Some prescriptions may require labs or a physician assessment prior to refilling. Please communicate this information with our office accordingly. Prescription refills can take 24-48 hours to complete. Refills are processed during regular clinic hours only, and are not issued on weekends, holidays or after hours.

Test Results
Laboratory services that are obtained and/or performed at WeCareMD are sent to an outside facility. It is our policy to report results directly to patients either via the telephone or during follow-up appointments. In addition, most lab results will be available for review on the Patient Portal, after a member of our staff has notified you of your results.