Back Office Manager

Great opportunity, Great Benefits for a full time certified medical assistant to perform back office management duties. Candidate must be certified with at least two years of management experience working in a family practice or urgent care environment. Bilingual is a PLUS!


  • Oversee and manage clinical flow, the interaction of all clinical staff, and all daily functions.
  • Ensure all MAs provide quality medical treatment.
  • Promote a positive work environment in which team members willingly serve each other and refuse to tolerate unacceptable treatment of others.
  • Manage and train MAs to continually improve performance and skill level.
  • Recognize achievements and give team member performance appraisals.
  • Delegate the documentation of weekly eye-wash inspections, temperature logs, monthly fire extinguisher inspections, and the change of sharps container to medical assistants on your team.
  • Ensure that all MAs are aware of training they must receive and monitor performance of these duties for quality assurance.
  • Train all team members to provide world-class customer service to all patients and families.
  • Work to resolve conflicts among team members.
  • Take necessary disciplinary measures with direction from the office manager.
  • Maintain all state reports and logs
  • Assist Office Manager with performance evaluations.
  • Perform Medical Assistant duties.
  • Resolve patient issues.
  • Document and maintain patient records.
  • Practice HIPAA compliance both at work and off duty
  • Follow all OSHA, HIPAA and other government regulations.
  • Resolve issues between staff members.
  • Assist with lab bill corrections.

Key Competencies

  • Planning and organizing
  • Ability to Leadership and communicate effectively
  • Attention to detail
  • Adaptability, Accountability, Integrity, and Positive Demeanor
  • Customer service
  • Problem-solving
  • Exercises good judgment
  • Motivational skills
  • Decision-making
  • Confidentiality
  • Stress tolerance

Contact: Lisa Williams, Practice Manager, WeCareMD, P.C 770-313-9264 Mobile or email your CV to lisa.lynn@wecaremd.org